FREQUENTLY ASKED QUESTIONS
Do you have any question? Find answer here
You’ll find answers to the most common questions about our services, shipping processes, and more. If you need further assistance, feel free to contact us!
What types of cargo do you transport ?
We transport a wide range of cargo, including small packages, heavy freight, and sensitive items like electronics, perishables, and more. Also animals and pets such as dogs, cats, birds, reptiles, etc
Can I make changes to my shipment once it’s been booked ?
Changes can often be made before the shipment is dispatched. However, modifications after shipment begins may be subject to additional fees or limitations. Contact us as soon as possible to discuss any changes.
How do you handle the shipping of live animals or pets ?
We provide specialized care and secure transportation for pets and animals, including temperature-controlled environments, proper documentation, and adherence to international regulations.
How do you ensure the safety of my pets during transport ?
We prioritize the well-being of your pets by providing secure, comfortable, and climate-controlled transportation, with experienced staff to handle them with care.
What should I do if my shipment is delayed or damaged ?
In the rare event of a delay or damage, our customer support team is available to assist. We investigate the issue and work towards a quick resolution, ensuring your satisfaction.
What is the estimated delivery time for my shipment ?
Delivery times vary depending on the shipping method and destination. We offer ground, air, and sea transport, each with different transit times. Please contact us for a specific estimate.
Do you offer international shipping ?
Yes, we provide reliable international transportation services for both cargo and pets, ensuring smooth customs clearance and timely delivery worldwide.
How do I track my shipment ?
Once your shipment is on its way, you will receive a tracking number that allows you to monitor its progress in real-time via our tracking system.
What documents are required for shipping pets ?
For pet transportation, you’ll need the appropriate health certificates, vaccinations, and travel documents based on the destination country’s regulations. Our team will guide you through the process.
Are there any restrictions on the types of pets you transport ?
We transport most domesticated pets, but certain breeds or exotic animals may be subject to restrictions. Please contact us for specific guidelines.
Do you offer insurance for shipped items?
Yes, we offer insurance for parcels, cargo, and animals. Please inquire about specific coverage options when booking your shipment.
What should I do if my pet gets sick during transport ?
In the unlikely event that your pet shows signs of illness, our team will take appropriate measures and notify you immediately. We also recommend speaking with your veterinarian before shipping.
Can I ship multiple pets in one shipment ?
Yes, we can ship multiple pets in one shipment, depending on the size and species of the animals. However, each pet must have its own secure carrier.
